Comparison · Decker vs ServiceTitan

The honest ServiceTitan alternative.

ServiceTitan averages $700–$1,500/month with a multi-year contract attached. Decker is $19/month flat for solo, $39 for teams up to ten. Month-to-month. Cancel anytime. Founding price locked for life.

Reserve Founding Spot — $19/mo See the full comparison

Direct ServiceTitan importer at launch. Switch in a single afternoon.

$398

ServiceTitan starting price

"Pro" tier, base, requires multi-year contract

$1,200

Real-world average cost

+ per-user fees + implementation + add-ons

$19

Decker — flat, forever

Founding rate locks for life. No contract.

The honest gap

ServiceTitan was built for fifty trucks. You have five.

ServiceTitan is a genuinely impressive piece of software — for enterprise residential HVAC and plumbing contractors with a dispatcher, a marketing manager, an ops team and a 24-month implementation budget. If you are a 1-to-10 person HVAC, plumbing, electrical or service business, ServiceTitan is built to manage problems you do not have, priced for revenue you do not yet make.

Built for enterprise contractors

ServiceTitan's call centre routing, marketing automation suite, advanced analytics warehouse, and franchise-management modules are designed for residential HVAC giants doing $5M-$50M+ annual revenue. For a 4-truck plumbing business doing $400K, the platform is built for someone else.

Multi-year contract lock-in

ServiceTitan's standard contract is 1-to-3 years minimum. Decker is month-to-month, cancel anytime. The founding price ($19 Solo / $39 Pro) locks for life as long as your subscription stays active — but there is no minimum commitment period to lock in the savings.

Implementation fees, training fees, consultant fees

ServiceTitan typically charges $5,000-$15,000 implementation cost on top of the subscription, plus ongoing training fees and "Success Manager" engagements. Decker setup is a 30-minute WhatsApp call with the founder during the founding period. No professional services budget required.

Owned by private equity, now publicly traded

ServiceTitan IPO'd in late 2024 with significant private equity ownership history. The pricing trajectory follows the typical PE playbook: feature-rich at first, then progressive upsells, then mid-contract repricing. Decker is bootstrapped, founder-owned, and the founding price is contractually locked. No pricing playbook to worry about.

Feature comparison

Decker vs ServiceTitan — line by line.

For a 4-technician HVAC service business. ServiceTitan pricing reflects "Pro" tier published rates plus typical per-user and implementation fees. Real numbers, not headline numbers.

What you pay for	ServiceTitan	Decker
Headline price (Pro tier base)	~$398/mo	$39/mo flat
Per-user / per-technician fee	$150-300/user/mo effective	None — up to 10 users
Implementation / setup fee	$5,000-$15,000 one-time	Free 1:1 founder onboarding
Contract length	1-3 years minimum	Month-to-month
Real-world monthly cost	$700-$1,500/mo	$39/mo flat
Mobile invoicing
Customer CRM + history
Scheduling & dispatch
WhatsApp customer messaging	No — SMS only (paid per message)	WhatsApp-only, no per-message fee
QR code public fault reporting
EPA 608 / certification tracking	Higher tier add-on	Included in Pro
Recurring maintenance contracts
Total cost over 24 months (4-truck team)	~$22,000 - $36,000	~$936

From the people actually paying

What ServiceTitan customers say on Reddit and G2.

A representative sample of recurring concerns from r/HVAC, r/Plumbing and G2 reviews. Read these before you sign that multi-year contract.

"Salesperson quoted us $4,200/year. Real cost after seats and implementation was over $14,000/year. Locked in for 36 months."

— small HVAC contractor, r/HVAC

"It's a great platform for 20+ trucks. We're 4 trucks. We use maybe 15% of the features. Paying for a Ferrari to drive to the corner store."

— residential plumbing owner, G2

"Implementation took 6 weeks. Training took another 4. We were paying full subscription the whole time and not running a single dispatch through it."

— HVAC service company, r/HVAC

"Tried to downgrade after 12 months. Was told we couldn't until the 36-month contract was up. So we paid for 24 more months of software we didn't want."

— small electrical contractor, G2

"The phone-call routing and marketing automation are genuinely impressive — if you have a 50-person team. We have a 5-person team. None of it applies to us."

— residential HVAC, r/HVAC

"Their customer success manager schedules a 30-min check-in every quarter. After the third meeting I realised the meeting is the product they want to upsell me, not the software."

— commercial HVAC, G2

The switching path

How to leave ServiceTitan without breaking your operation.

Wait until your contract renewal window

ServiceTitan auto-renews 60–90 days before the contract ends. Mark your calendar at the 100-day mark. Send written cancellation in the renewal window per your contract's terms (typically 30-60 day notice required).

Export your data BEFORE you cancel

Customer list (CSV), job history, equipment records, invoice history, payment records. Get it all out while your subscription is still active. Decker's ServiceTitan importer accepts these standard CSV formats.

Onboard Decker in parallel for 30 days

Run both platforms for one month before fully switching. Your techs learn Decker (it takes about 90 minutes for someone familiar with ServiceTitan). New jobs land in Decker. Old jobs finish in ServiceTitan. Your customers experience zero disruption.

Cut over on the 1st of the month

All techs on Decker only. All customer messaging via WhatsApp now. Cancel ServiceTitan in writing per the notice window. By month-end, the comparison is what you save vs what you used to spend.

Switching FAQ

Five questions ex-ServiceTitan users always ask.

Why is ServiceTitan so expensive?

ServiceTitan is built for enterprise field service contractors (10+ trucks) and priced accordingly. Pro tier typically starts at $398/month with a multi-year contract minimum, then add per-user fees ($150-300/user/month effective), plus implementation fees (often $5,000-15,000), and most contractors land between $700-$1,500/month in real-world cost.

Is Decker really cheaper than ServiceTitan?

Yes. Decker is $19/month flat for Solo (founding rate, locked for life) or $39/month for teams up to 10. ServiceTitan averages $700-$1,500 per month with multi-year contracts attached. The savings are typically $400-$1,400/month for a small-to-mid HVAC, plumbing or electrical contractor team.

Does Decker have a multi-year contract like ServiceTitan?

No. Decker is month-to-month, cancel anytime. ServiceTitan requires 1-3 year contract minimums. The founding price ($19 Solo / $39 Pro) locks for life as long as your subscription stays active, but there is no minimum commitment period.

Can I migrate my ServiceTitan data to Decker?

Yes. At launch we ship a ServiceTitan data importer for customers, jobs, equipment history, invoices and payment records. CSV import is available today for early access customers. Migration typically takes a single afternoon for teams under 10 technicians.

Is Decker as feature-rich as ServiceTitan?

Decker covers what small and mid-sized service businesses (1-10 technicians) actually use: scheduling, dispatch, customer CRM, mobile invoicing, Stripe payments, WhatsApp messaging, equipment tracking, recurring maintenance, EPA 608 compliance tracking, and reporting. Decker does not have the enterprise-only features ServiceTitan built for 50+ truck operations. For a 1-10 person team, you will use 100% of Decker and roughly 20% of ServiceTitan.

Founding pre-order

Lock $19/mo Solo or $39/mo Pro for life.

Pay now via Payoneer invoice. Get the founding price forever as long as your subscription stays active. 90-day delivery guarantee — full refund if Decker isn't delivered in your hands by Day 90.

3 of 25 founding spots claimed22 remaining

Why small service businesses are leaving ServiceTitan in 2026.

ServiceTitan is field service management software built for enterprise residential HVAC, plumbing, and electrical contractors. The platform genuinely is best-in-class for that customer profile — call centre routing, marketing automation, advanced analytics, franchise management, dedicated customer success teams. If you run a 30-truck HVAC operation in California doing $20M annual revenue, ServiceTitan probably is the right tool.

But here's the gap: most field service businesses are not 30-truck operations. The U.S. Bureau of Labor Statistics counts roughly 600,000 plumbing, HVAC, electrical, and other field service businesses in the United States. The vast majority of them — somewhere between 70% and 85% — are 1 to 10 person teams. For these businesses, ServiceTitan is structurally over-built and structurally over-priced. Not because ServiceTitan is bad software (it isn't), but because it was designed to manage problems a 4-truck plumbing business does not have.

The honest ServiceTitan alternative for the 1-to-10 person service team is not "a stripped down version of ServiceTitan." It's a different product built for a different customer. Decker is that product. Built by a working field service technician, priced at $19/month Solo or $39/month Pro flat, no multi-year contract, no per-user fees, no implementation cost, no professional services budget required, no Customer Success Manager scheduling quarterly upsell calls. Just the tools a small service team uses on a working Tuesday: scheduling, dispatch, mobile invoicing, customer CRM, equipment tracking, WhatsApp messaging, Stripe payments, recurring maintenance contracts, and EPA 608 compliance tracking for HVAC teams.

The comparison everyone runs the math on is the cost over 24 months. A 4-technician HVAC team on ServiceTitan Pro with realistic per-user fees and implementation runs roughly $22,000 to $36,000 over two years (the higher end if the team grows or adds modules). The same team on Decker Pro runs $936 over two years. The savings — $21,000 to $35,000 — pay for a service vehicle. They pay for a year of tech salary. They pay for a marketing budget that actually grows the business instead of paying for software that mostly logs jobs that would have happened anyway.

If you're a solo HVAC tech, a small plumbing contractor, a 4-electrician shop, or any service business in the 1-to-10 person range — ServiceTitan is not the right tool for you. The honest ServiceTitan alternative is Decker. Reserve a founding spot above, lock in $19 Solo or $39 Pro for life, and stop paying enterprise prices for a small business that just wants to dispatch jobs and get paid.

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